Practical Tools For Pet Owners • Free Shipping
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Frequently Asked Questions

Find quick answers to the most common questions about our product.

🔁 What is your return policy?

We offer a 30-day satisfaction guarantee. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we’ll arrange a replacement or refund.

To qualify, items must be unused and in their original packaging. Proof of purchase is required.

For hygiene reasons, used items or returns requested after 30 days cannot be accepted.

📩 Contact: support@pawhauz.com

🇬🇧 UK-based customer support


Once your order has shipped, you’ll receive an email with your tracking number and tracking link. You can also track your order anytime using the Track Order page with your order number and email address.


Orders are typically processed within 1–3 business days. Delivery times vary by location, but most orders arrive within 5–10 business days. You’ll see live updates once your order is on the way.